The fitness center is restricted to guests aged 13 and over.
Children aged 12 and under, including infants and preschool-aged children, may enter the lagoon pool (indoor swimming pool) only when accompanied by a legal guardian.
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ENFORD HOTEL
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FAQ
Q.
What are the age requirements for staying in a guest room?
Only those aged 19 or older can stay alone. Minors must be accompanied by a guardian to stay, and identification must be presented at check-in.
Q.
What is the difference in breakfast inclusion and type?
If breakfast is included in the room rate, you can enjoy a generous breakfast at the buffet restaurant.
Whether breakfast is included depends on the package you selected at the time of reservation.
For details, please refer to your reservation confirmation or contact our reservation team at 043-290-1000.
※ Please note that depending on hotel circumstances, a set menu (choice of American or Korean breakfast) may be served instead.
Q.
What are the check-in and check-out times?
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Check-in: From 3:00 PM
Check-out: By 11:00 AM
Q.
Is early check-in or late check-out available?
Early check-in and late check-out are subject to room availability and may incur additional charges.
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Early Check-in: Check-in before 10:00 AM will be charged a full night’s rate. From 10:00 AM to the standard check-in time, an additional fee of KRW 11,000 per hour applies.
Late Check-out: After 11:00 AM, an additional fee of KRW 11,000 per hour applies. Check-out after 4:00 PM will be charged a full night’s rate.
Q.
Do I need any documents for check-in?
A reservation confirmation and a valid ID of the guest may be required.
Q.
Is same-day room upgrade available?
Room upgrades may be available at check-in depending on availability, and additional charges may apply.
Q.
Is a deposit required during your stay?
Full payment for the stay is required at check-in. If payment is not completed, a credit card pre-authorization may be conducted as needed.
Q.
Is parking available? Are there any fees?
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You can use the hotel’s underground parking on B2 and the outdoor parking lot.
Guests can park for free during their stay with prior registration.
General parking fees: Free for up to 20 minutes / 1,500 KRW for 30 minutes (500 KRW per 10 minutes) / Maximum 30,000 KRW per day.
Q.
What is the refund policy?
Free cancellation and full refund are available up to 6:00 PM one day before check-in.
After that, a 100% cancellation fee will be charged.
Q.
I have already made a reservation, but I would like to change my schedule.
Reservation changes are subject to room availability and may incur additional charges.
Please contact our reservation team at 043-290-1000 for assistance with your change request.
Q.
What amenities are provided in the room?
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Premium bedding and towels
Complimentary bottled water, coffee, tea, and electric kettle
Premium bathroom amenities (shampoo, conditioner, body wash, body lotion, soap)
Hairdryer and bidet
Slippers and bathrobe
For more details, please refer to the [Room Information page].
Q.
Is smoking allowed in the rooms?
All rooms are non-smoking, and a special cleaning fee will be charged for smoking violations.
Q.
Are extra beds or cribs available in the rooms?
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Extra beds are available upon request (advance reservation required, additional charges apply).
Cribs for infants under 12 months are provided free of charge (limited quantity, advance request required).
Q.
Are pets allowed to stay?
Pets are not allowed.
Q.
Is cooking allowed in the rooms?
Cooking is not allowed in the rooms.
Q.
Is free Wi-Fi available in the hotel?
Free Wi-Fi is available throughout the hotel, and you can connect in each room using individual Wi-Fi credentials (ID/password).
Q.
How can I inquire about lost and found items?
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If you have lost an item, please contact the front desk or customer service center at 043-290-1000 immediately.
According to hotel policy, lost items may be kept for a certain period before being disposed of.
Q.
Is there a business center?
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A 24-hour business center is available (next to the front desk on the 21st floor).
Services such as printing, faxing, and PC use are provided (some services may incur fees).
Q.
What types of memberships does ENFORDE Hotel offer?
ENFORDE Hotel offers two types of memberships:
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ENFORDE Membership
A premium membership program with three tiers — Silver, Gold, and Platinum.
Depending on the tier, benefits include room vouchers and Urban Oasis access.
For more details, please visit:
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Urban Oasis Membership
This membership grants access to ENFORDE Hotel’s premium wellness facilities in the city.
Benefits include discounts on rooms and F&B, as well as access to the pool and fitness center.
For more details, please visit:
Q.
How can I sign up for the NFORDE Membership?
Membership registration is available in person at the Banquet Reservation Office.
For inquiries, please contact +82-43-290-1100.
Q.
Where can I use the NFORDE Membership benefits?
Membership benefits apply to guest rooms, F&B, and the Urban Oasis.
- Complimentary room vouchers
- Urban Oasis access vouchers
- Exclusive membership discounts
Q.
How do I use my NFORDE membership card?
To receive discount benefits, you must present your membership card, and it must be used by the member only.
Please note that the card cannot be used after its expiration date, so be sure to use it within the valid period.
Q.
Are any menu items available to go?
Selected beverages and some dishes from the Chinese restaurant Beijing are available for takeout.
For details, please contact the restaurant directly.
Q.
Are there any restaurants with private rooms available for small groups?
Via Latte, Sizzling House, Mama Chae, and Beijing offer private rooms of various sizes to accommodate groups.
Q.
What restaurants are available in the hotel?
ViaLatte (Buffet), Sizzling House (Steakhouse), Mamachae (Korean Cuisine), Beijing (Chinese Restaurant), The Lounge Licht 21 (Lounge & Bar)
Q.
Up to what age are children considered?
Applicable up to 12 years old.
Q.
Do I need to make a reservation for the breakfast buffet?
You can use the breakfast buffet without a reservation, but there may be a wait during busy hours.
Q.
Where can I have breakfast? What are the cost and operating hours?
Available at the Viarrate Restaurant on the 2nd floor of the hotel.
For more details, please visit our website:
Homepage > F&B > Viarrate, or click the link below.
https://enfordhotels.com/dining/detail/?dining_id=4&lang=eng
Q.
Can I dine at the restaurant even if I’m not staying at the hotel?
Yes, it is available even for non-staying guests.
Q.
Is a reservation required for the restaurant? How can I make a reservation?
You can dine without a reservation, but availability may be limited depending on the restaurant’s situation on the day.
Phone reservations are available:
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Via Latte: +82-43-290-1212
Sizzling House: +82-43-290-1203
Mamachae & Beijing: +82-43-290-1201
The Lounge Licht 21: +82-43-290-1234
Q.
Do you offer vegetarian, vegan, halal, or gluten‑free menu options?
Only a limited selection of vegetarian dishes is available.
For more details, please contact the restaurant directly.
Q.
Is room service available? What are the operating hours and menu?
Room service is available.
Please refer to the room service menu provided in your room.
Q.
Is there a dedicated children's menu?
There is no separate children’s menu available.
Q.
Is it possible to book a special event for birthdays, anniversaries, etc.?
There are no specific event packages available.
Q.
Is it possible to make a group reservation at the buffet restaurant?
A private room is available for group reservations of up to 32 people.
For more details, please contact the restaurant directly at +82-43-290-1212.
Q.
What forms of payment are accepted at the restaurant?
Cash, credit cards, and hotel gift certificates are accepted.
(Guests staying at the hotel may also charge to their room.)
Q.
Is it allowed to bring outside food into the restaurant?
Bringing in outside food or drinks (including alcohol) is not allowed.
Q.
Is there a dress code for the restaurant?
There is no formal dress code, but for safety reasons, guests wearing room slippers or bathrobes may be restricted from entering.
Q.
Are guests allowed to dine at the restaurant with their pets?
Pets are not allowed in the restaurant.
Q.
Are there any age restrictions for the Lagoon Pool (indoor swimming pool) and the fitness center?
Q.
How can I sign up for Urban Oasis?
For Urban Oasis membership registration, please contact the Urban Oasis Reception.
Tel: 043-290-1400
Q.
When are the Urban Oasis facilities closed?
Urban Oasis facilities are regularly closed on the first Monday of every month.
Q.
Is there a fitness center access benefit included with room stays or package bookings?
Guests staying in the hotel can use the fitness center free of charge.
Please note that indoor training shoes are required for access. Changing rooms and sauna facilities are also available.
Access to the swimming pool is complimentary only for guests who have booked a package that includes pool access. Otherwise, an additional fee will apply.
Q.
What are the operating hours for the Lagoon Pool (indoor swimming pool) and the spa?
The Lagoon Pool is open from 06:00 to 21:30
Please note that the pool is unavailable during water quality maintenance times: 12:00 ~ 12:30, 17:00 ~ 17:30.
Q.
How big is the Lagoon Pool (indoor swimming pool)?
The Lagoon Pool facility covers an area of 1,893.6㎡ (approximately 572.81 pyeong).
It features a 25-meter lap pool, a family pool, an event pool, and a jacuzzi.
Q.
Can I use the swimming pool without staying at the hotel?
At Urban Oasis, the swimming pool (Lagoon Pool) is available with a Daily Urban Oasis Pass (3 hours).
Reservations can be made via Naver Reservation, or by clicking the red “엔포드호텔” text to be directed to the reservation website.
Q.
Are there any rooms that include a private sauna?
There are no rooms that include a private sauna.
Q.
Is laundry service available at the hotel?
The hotel offers a variety of laundry services, including dry cleaning, washing, ironing, and express service (fees apply).
For added convenience, a coin-operated laundry room is also available exclusively for hotel guests on the 1st floor.
Q.
Is luggage storage service available at the hotel?
For your convenience, luggage storage service is available at the concierge desk both before check-in and after check-out.
Please feel free to use the service at any time.
Q.
Are there fees for Urban Oasis?
Urban Oasis is available to guests through hotel stay, membership, or the purchase of a daily pass.
[Off-Season Rates]
Adults: KRW 44,000 / Children: KRW 22,000
(Prices may vary depending on the season.)
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Hotel Guests: 30% discount for adults (children are charged at the regular rate)
Please check the Urban Oasis Membership details in the Membership menu.
Daily passes can be purchased via Naver Reservation or by clicking the red “엔포드호텔” text, which will direct you to the reservation website.
Q.
What is the age range for children at Urban Oasis?
The age policy for Urban Oasis is as follows:
Children: Over 36 months to 12 years old
Free admission: Under 36 months
Q.
Is there a dress code for the Lagoon Pool or Soleado (swimwear requirements, etc.)?
Q.
Are you interested in the rental items and pool/play rules at the Lagoon Pool?
Lagoon Pool rental items and usage guidelines are as follows:
Life jackets and beach towels
(Free rental / Available at the rental shop inside the Lagoon Pool)
Swim caps and goggles
(Available for purchase / Please inquire at the reception)
Life jacket rental is available, and personal life jackets are permitted.
Children under 140 cm in height are required to wear a life jacket when using the pool.
Minors must be accompanied by a guardian at all times.
To prevent safety accidents, the use of round tubes that pose a risk of capsizing or collision is restricted
(Children’s arm floaties and neck tubes are permitted; waterproof diapers for infants are allowed).
Adult tubes are not permitted.
Q.
What are the requirements to use Urban Oasis?
Urban Oasis is available to members, hotel guests, and visitors with a purchased daily pass.
For a safer and more pleasant experience, please review the guidelines below.
- Usage Fees
For membership passes, please refer to the Membership menu on the website.
Hotel guests can check off-season and peak-season rates on the detailed information page.
Daily passes are available for purchase via the hotel website or Naver Reservation.
- Admission Procedure
Membership pass, admission ticket, and room key will be verified at the Urban Oasis Reception on the 4th floor.
Locker keys will be provided upon entry.
Please follow the instructions of the on-site safety staff while using the facilities.
Q.
Which department should I contact for conventions, weddings, and first-birthday (doljanchi) celebrations?
For inquiries regarding conventions, weddings, or first-birthday celebrations (doljanchi),
please contact the Enford Hotel Banquet Reservations Office.
Tel: +82-43-290-1100
Email: bqr@enfordhotels.com
Q.
How many parking spaces are available for conventions or weddings?
Approximately 1,200 vehicles can be parked free of charge.
Q.
What kind of support is provided when booking a convention?
For conventions, the following support is provided:
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Flexible space layout tailored to the event’s purpose and scale
Advanced audio-visual and lighting equipment
High-speed Wi-Fi and business support services
(Optional, paid) Coffee & snack breaks and banquet menus
For more details, please refer to the Convention section under Convention & Wedding on the official website.
Q.
What types of conventions are available?
The hotel offers six types of convention halls along with VIP waiting rooms:
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3F Grand Ballroom
3F Jikji Hall
3F Uam Hall
2F Hwarang Room
18F Executive Lounge (E.F.L)
3F Juseong Hall
3F VIP Waiting Room
3F Pyebaek Room (Traditional Wedding Room)
For more information, please refer to the Convention section on the official website.
Q.
Are there any special benefits for weddings?
Here are the special benefits offered for a premium wedding experience at Enford Hotel:
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Extended Ceremony Time: A minimum of 2 hours is allocated for each wedding to ensure a relaxed schedule with no crowding between events.
Customizable Services: Except for meal costs, all other services can be freely selected based on the couple’s preferences.
Premium Catering: No instant ingredients are used — all dishes are freshly prepared by in-house hotel chefs using quality raw ingredients.
Ample Parking: A spacious parking area accommodating over 1,200 vehicles is available.
